Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept credit cards, debit cards, and Pix. All payments are processed securely.

2. Can I pay in installments?

Yes, we offer installment options of up to 12 payments on credit card purchases.

3. Do you offer free shipping?

Yes, we offer free shipping on all orders, with no minimum purchase required.

4. What is the delivery time?

The average delivery time is 3 to 7 business days after processing. Orders are processed within 1 business day.

5. Where are the products shipped from?

All products are shipped from our Brazil-based warehouse.

6. How can I track my order?

Once your order is shipped, you will receive an email with the tracking number and instructions on how to track it.

7. Can I return or exchange a product?

Yes. You may return or exchange a product within 30 days of delivery for reasons such as change of mind, receiving the wrong item, or product defects. Please see our Return Policy for full details.

8. Who covers the cost of return shipping?

Customers are responsible for the cost of return shipping, regardless of the reason. A return label is included in the package for your convenience.

9. Are your products original and safe?

Yes, all our products are 100% original, sourced directly from trusted suppliers, and safe for use.

10. Are the supplements approved by health authorities?

All supplements comply with Brazilian regulations. For questions about specific products, feel free to contact our support team.

11. How can I contact customer support?

You can reach us at:
📧 support@vitaminsourceshop.com
📱 WhatsApp: +55 11 96929-7678